Refund Policy
At Mimozy, customer satisfaction is our priority.
Returns
Returns are accepted within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused.
- Item must be unwashed.
- Original tags must be attached.
- Original packaging should be intact.
Non-Returnable Items
Returns are not accepted for:
- Used or washed products
- Items damaged by the customer
- Products purchased during clearance or final sale (unless defective)
Refund Process
After receiving and inspecting the returned item:
- Approved refunds will be processed within 5–7 business days to the original payment method.
- Shipping charges are generally non-refundable unless the error was on our side.
Exchange
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos for a replacement or exchange.
- exchange period time frame is 4-5 working days
- Approved refunds will be processed within 5–7 business days to the original payment method.
Return Shipping
Unless the item received is defective or incorrect, customers may be responsible for return shipping costs.
Contact
For return or refund assistance, email: